Caneland Central Stands Against Violence

Amenities, Community Relations, Community Room, Customer Service, Services

A vacant retail unit has become a beacon of hope for people facing domestic and family violence.

It's been five years since Caneland Central (Mackay, Australia) joined the local Mayor's Domestic Violence Taskforce, partnering with other organizations on a number of initiatives to make its community safer for everyone. Among those collabora[...] Tactics Subscribers Read More...

Shoppers Didn’t See This One Coming

Amenities, Customer Service, Services

Lululemon’s latest experiential retail stunt leaves customers hot and cold.

Just when you thought Mall of America (Bloomington, USA) had maxed out its roster of attractions for high-sensation seekers, one of its tenants comes up with an offer that gives shoppers the sweats and the chills in one visit.

Lululemon swun[...] Tactics Subscribers Read More...

Mahon Point Ups the Ante in Styling

Customer Service, Services, Style Lounge, Stylist and Personal Shopping Services

Offering fashion advice on-site is what allows the Irish mall to set itself apart.

A mere glance at Mahon Point's website header menu and fashion-focused shoppers will find the place to pause: the Style Advisor tab, which leads to all the details on the Cork, Ireland, mall's dedicated services. The personalization promise, ce[...] Tactics Subscribers Read More...

Place Ste-Foy to Home Deliver Style

Customer Service, Services

Until the COVID pandemic subsides, social media offers shoppers an extra window to seasonal styles.

One minute your mall's marketing team is announcing a new service, the next it's putting everything on pause. That's how retail goes these days and Place Ste-Foy (Québec, Canada) will have to wait a little longer now before gauging shopper int[...] Tactics Subscribers Read More...

At Vicinity, Porters Are on the Gift List

Customer Service, Gift Cards, Services

The year-round premium service can be booked online.

What to give someone who has everything? How about the services of a personal porter? That's what Vicinity Centres is suggesting for the holidays or any other time of year, really. The Australian property owner and manager promotes the premium [...] Tactics Subscribers Read More...

Music to London Commuters’ Ears

Customer Service, Entertainment, Services, Technology Lab

Digital content for people on the go doesn’t get more local than this.

Whether they'd rather pass their rush-hour-traffic time reading or listening to compelling content, The Commuter Club has something for Londoners. The UK organization curates a selection of playlists, podcasts, interviews, and articles that con[...] Tactics Subscribers Read More...

Now Showing: Meet the Parents…Without Kids

Customer Service, Services

Back to the mall means back to a little freedom for parents at this Aussie mall.

If parents need a reason to head to Indooroopilly (Greater Brisbane, Australia) after work with children in tow, then the on-site Cinema Childcare program might be a good one. The shopping center's Event Cinemas is the host on the third Thursda[...] Tactics Subscribers Read More...

Here, Essential Services Include C-19 Pokes

Community Room, Customer Service, Services

This COVID-19 pandemic could be a dress rehearsal for future periodical outbreaks and retail centers can play a role in readying consumers.

Tweed Mall couldn't be more clear about what it believes that its Aussie customers should all be adding to their shopping list: Get vaccinated. The RetPro-managed center in New South Wales is now home to an NSW COVID-19 Vaccination Clinic, righ[...] Tactics Subscribers Read More...

Would Your Shoppers Fancy a Good Read?

Amenities, Customer Service, Services

if you can’t pry customers away from their books, you might as well be part of their literary circles.

Take one, read one, leave one. Running a book swap or offering shopping center visitors a mini free library has never been that complicated. Then you know what happened last spring. All of a sudden, the most simple of gathering and placemaking [...] Tactics Subscribers Read More...

This Mall Company Offers a Love Kit

Customer Service, Services

Food isn’t the only category that shopping centers are focusing on these days. DIY craft programs are on the rise.

Besides binging on their favorite TV series, whipping up tasty dishes, and delving into new novels, consumers are honing their DIY skills while they spend more time at home. The place to find inspiration for projects of all kinds is naturally t[...] Tactics Subscribers Read More...