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Customer Service

Do You Offer Heli-drops to Your Mall’s VIPs?

Customer Service, Services

Westfield calls it the ultimate VIP journey: A chance to skip the traffic and board a helicopter to head to the mall. The developer is offering the luxury service at two of its California properties—Century City in Los Angeles and UTC in San D[...] Read More...

Podcast for the Haute Fashion Caste

Customer Service, Services

Bayview Village (BV - Toronto, Canada) has never been shy about its posh positioning. It was really only a matter of time before it debuted on the podcast circuit. After taking on the role of brand curator and ambassador of all things style and [...] Tactics Subscribers Read More...

Selfie Lovers Get Their Stage

Amenities, Customer Service

Potsdamer Platz Arkaden (Berlin, Germany) and dozens of other ECE Projektmanagement GmbH (ECE) shopping centers across Europe are giving their customers a tech-based experience that taps into two strong trends: Consumers' love of selfies and a g[...] Tactics Subscribers Read More...

Retail Purpose Revisited

Amenities, Community Relations

Dockside Outlet Centre (Dockside • Chatham, UK) has found a taker for its upper-level ancillary space: Sea Shells, which will be trading as Dockside Day Nursery and Pre-School on a 15-year lease. The 325sq.m. (3,500sq.ft.) area will accommodat[...] Tactics Subscribers Read More...

Birkenhead Point Taps into Marine Culture

Amenities, Customer Service

When the Sydney International Boat Show opens next month, Mirvac will be ready to host visitors in fine style for not only shopping at its Birkenhead Point center, but also some R&R at a brand new marina lounge. A five-star destination is how th[...] Tactics Subscribers Read More...

This Isn’t Your Average Office Project

Amenities, Customer Service

Mirvac’s mission is to re-imagine urban living, and that includes work. The Australian developer has just introduced The Third Place, a modular co-working office smack in the middle of its Broadway Sydney shopping center. The concept is the la[...] Tactics Subscribers Read More...

intu Visitors Hop while They Shop

Amenities, Customer Service

intu has just launched its new family club and that has shoppers literally hopping with joy. The UK developer introduced a "Happy S-Hopping" initiative that allows visitors, whether they are adults or children, to borrow big inflatable branded b[...] Tactics Subscribers Read More...
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