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Amenities

intu Visitors Hop while They Shop

Amenities, Customer Service

Happy S-Hopping zones among the new family club’s amenities.
intu has just launched its new family club and that has shoppers literally hopping with joy. The UK developer introduced a "Happy S-Hopping" initiative that allows visitors, whether they are adults or children, to borrow big inflatable branded b[...] Tactics Subscribers Read More...

Green Means Go, Red Means Hold It

Amenities, Customer Service

A mall developer is taking control of restroom traffic management.
Everyone is used to the green/red light traffic system by now. We know to stop when the light is red and to proceed when it's green. You now have the basis of one shopping center developer's new high-tech way to get a handle on restroom traffic.[...] Tactics Subscribers Read More...

It’s Game Time at The Square

Amenities, Customer Service

UK center hopes to capitalize on a growing social and entertainment trend.
The Square Camberley (UK) has launched a new amenity that it hopes will fit right into its consumers' active lifestyles: a permanent ping-pong facility. Launched last week, the Ping Pong Parlour is open to all visitors who might like to drop in [...] Tactics Subscribers Read More...

What’s Next: The Mall as a Satellite Office

Amenities, Customer Service

All this time, shopping centers could have been consumers’ second place.
If you can't convince shoppers that b&m beats e-commerce, escaping their work cubicles might be just as good a reason to visit your mall. One Aussie center made the case recently with a pop-up installation just for locals. Last month, Rhodes [...] Tactics Subscribers Read More...

Keeping House at QVB

Amenities, Customer Service

Sydney center partnered with an interior architecture firm to reimagine its family facilities.
QVB calls it a little sanctuary and now its new parents' room is ready for its big unveiling. The Sydney, Australia, center and the local Pike Withers interior architecture firm created a space that looks a lot like it belongs in someone's priva[...] Tactics Subscribers Read More...

Westgate to Launch Cycle Hub in Oxford

Amenities, Customer Service

Spokes people will soon get their own parking club at the UK shopping center.
City bikes are enjoying sustained popularity in bustling urban centers. From e-bikes to traditional cruisers to high-performance commuters, there is no shortage of two-wheelers or adepts, and the latter are invited to join a new club: Westgate's[...] Tactics Subscribers Read More...

This Holiday Treat Is for Adults Only

Amenities, Customer Service

CF Toronto Eaton Centre breaks out the Champagne to celebrate the merry season.
When the energy begins to wane and the tempers start to flare, there's a place where shoppers can relax at Canada's CF Toronto Eaton Centre. The CF Bubbly Bar is exactly what it sounds like: an adults-only space where people can pause, sip a gla[...] Tactics Subscribers Read More...

New Mall Services Cater to Pet Owners

Amenities, Customer Service

Australia’s Toombul to house specialist store’s first mall-based location.
Shopping with furry companions is a hassle for owners and a nuisance to other customers? That won't be a problem at Toombul in Brisbane. Next month, the Australian center will welcome Petbarn as part of its property upgrade and also become the f[...] Tactics Subscribers Read More...

Mall Amenity Supports Customer Health

Amenities, Customer Service

California center joins forces with a non-profit organization to promote healthy habits.
It doesn't take much for bad habits to turn into medical problems, some as grave as cancer. Instead of preaching to its shoppers to make better choices, one center is helping them take the first step. Anaheim GardenWalk will soon become the f[...] Tactics Subscribers Read More...

Mall Trials ‘Husband Storage’ Pods

Amenities, Customer Service

Men reluctant to shop no longer need to be dragged around the mall.
You could call this latest customer service offer husband-free shopping. Just like the hands-free version, it allows mall visitors to unload whatever might interfere with their shopping enjoyment, in this case husbands who begrudgingly tag along[...] Tactics Subscribers Read More...
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