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Amenities, Community Room, Customer Service, Sustainability
The Aussie mall takes the gym membership approach to on-site customer service.
Shoppers don't need to bother heading to Myer Centre Adelaide if what they're after is a sergeant-like spin-class instructor to whip them into shape. However, the Australian mall does offer a very commuter-friendly service that's much cheaper t[...]
Amenities, Entertainment, Special Events
It isn’t quite Oktoberfest, but “Summer on the Roof” still offers a breezy beer garden.
Add the word "takeover" to any marketing material these days and one's mind goes straight to the web. However, the space that the radioeins station is taking over from Bikini Berlin this summer and early fall isn't the German shopping center's [...]
Amenities, Customer Service
New tactics are intended to make the most of a pandemic-fueled lifestyle trend.
Social distancing rules aren't only for humans. They also apply to four-legged friends. At least that's the case at London Designer Outlet (LDO). Shoppers visiting the UK center will spot some paw-shaped floor decals indicating where they can s[...]
Amenities, Customer Service, Special Needs
WIP Collective shows that embracing diversity in placemaking projects goes beyond race and gender identity.
If you've never asked yourself that question, you're probably not alone. Yet, as far as the WIP (Work In Progress | Women In Practice) Collective is concerned, building for a neuro-diverse clientele is the way to fully achieve placemaking in pu[...]
Amenities, Customer Service, Shopping Center Business
The Aussie destination’s primary goal is to feed hungry patrons, but it can meet a few other needs.
Shoppers have one thing on the brain when they visit Gateway Sydney, the dining precinct in the heart of the city's Circular Quay: Food. All types of food, from snacks to pick-me-up java cups to elegant restaurant meals. The on-site management [...]
Amenities, Customer Service, Parking, Property Management
Fewer people have been driving to the office, but cyclists are hitting the pavement in droves.
There's no doubt about it, the traditional mall's vehicular traffic is planned around automobiles. Factor in a pandemic that has consumers working and shopping from home, with the occasional step-out to get fresh air and exercise, and that plan[...]
Amenities, Customer Service, Services
if you can’t pry customers away from their books, you might as well be part of their literary circles.
Take one, read one, leave one. Running a book swap or offering shopping center visitors a mini free library has never been that complicated. Then you know what happened last spring. All of a sudden, the most simple of gathering and placemaking [...]
Focusing brick-and-mortar facilities on community initiatives might be a way to keep online shoppers loyal.
Arenas are by design made to bring people together—for entertainment, sports, and any event deemed important enough to draw crowds. One German venue is continuing to provide such a gathering place, but with a new purpose: Helping residents ma[...]
With the third COVID-19 wave now building, ordering fulfillment logistics are as crucial for malls as placemaking.
As health officials and front-line workers clamor for more sustained measures to stop the spread of COVID-19, retail town criers are getting a sore throat trying to get their shopping protocol updates through to consumers. With its own communit[...]
Mall customer services teams are adapting to the pandemic reality and that includes updating on-site dispensers.
If you are the type of shopper to curse yourself for forgetting to bring reusable bags to the grocery store or rushing out to run an errand with your infant child without grabbing a few extra diapers, chances are the local mall's customer servi[...]
