Pet Owners on LDO Marketers’ Radar

New tactics are intended to make the most of a pandemic-fueled lifestyle trend.

Social distancing rules aren't only for humans. They also apply to four-legged friends. At least that's the case at London Designer Outlet (LDO). Shoppers visiting the UK center will spot some paw-shaped floor decals indicating where they can s[...] Tactics Subscribers Read More...

How Neuro-inclusive Is Your Play Area?

Amenities, Customer Service, Special Needs

WIP Collective shows that embracing diversity in placemaking projects goes beyond race and gender identity.

If you've never asked yourself that question, you're probably not alone. Yet, as far as the WIP (Work In Progress | Women In Practice) Collective is concerned, building for a neuro-diverse clientele is the way to fully achieve placemaking in pu[...] Tactics Subscribers Read More...

On-demand Leisure Without Streaming. What?

Customer Service, Email Marketing

An Aussie bookseller is doing its best to mirror in-person service online.

It's sad but true: Hybrid programs are no longer difference makers for stores and shopping centers, but offers that consumers expect. That's how quickly things change in the world of retailing, especially after this past COVID accelerator year.[...] Tactics Subscribers Read More...

Now Showing: Meet the Parents…Without Kids

Customer Service, Services

Back to the mall means back to a little freedom for parents at this Aussie mall.

If parents need a reason to head to Indooroopilly (Greater Brisbane, Australia) after work with children in tow, then the on-site Cinema Childcare program might be a good one. The shopping center's Event Cinemas is the host on the third Thursda[...] Tactics Subscribers Read More...

This Tech Release Is Perfectly Timed

Customer Service

A new app might offer the ultimate test of one’s true openness when it comes to connecting with others online.

Tech design is at a tipping point, with social advocates calling for inclusivity to be at the forefront in the development of everything from website architecture to video closed-captioning. An Aussie outfit's contribution: An app that caters p[...] Tactics Subscribers Read More...

Here, Essential Services Include C-19 Pokes

Community Room, Customer Service, Services

This COVID-19 pandemic could be a dress rehearsal for future periodical outbreaks and retail centers can play a role in readying consumers.

Tweed Mall couldn't be more clear about what it believes that its Aussie customers should all be adding to their shopping list: Get vaccinated. The RetPro-managed center in New South Wales is now home to an NSW COVID-19 Vaccination Clinic, righ[...] Tactics Subscribers Read More...

Gateway Sydney Caters to Business Needs

Amenities, Customer Service, Shopping Center Business

The Aussie destination’s primary goal is to feed hungry patrons, but it can meet a few other needs.

Shoppers have one thing on the brain when they visit Gateway Sydney, the dining precinct in the heart of the city's Circular Quay: Food. All types of food, from snacks to pick-me-up java cups to elegant restaurant meals. The on-site management [...] Tactics Subscribers Read More...

Time to Upgrade Cyclists’ Mall Status?

Amenities, Customer Service, Parking, Property Management

Fewer people have been driving to the office, but cyclists are hitting the pavement in droves.

There's no doubt about it, the traditional mall's vehicular traffic is planned around automobiles. Factor in a pandemic that has consumers working and shopping from home, with the occasional step-out to get fresh air and exercise, and that plan[...] Tactics Subscribers Read More...

Another lockdown? Not for Malls Open Virtually

Customer Service, Sales Promotions & More, Technology Lab

Polo Ralph Lauren among one UK center’s tenants offering exclusive deals to virtual shoppers.

The idea of a virtual and interactive mall was a little out there just a few years ago. But some 15 months into this COVID pandemic, that idea has morphed into a concrete plan for properties with a robust digital infrastructure and tech-savvy t[...] Tactics Subscribers Read More...

No Screening, No Entry

Community Relations, Community Room, Customer Service

Self-evaluations are part of a new active screening process at this Canadian mall.

The best way to avoid getting bad news is to dodge the question. Well, that won't fly anymore in the Canadian city of Toronto where health authorities have had to put the hammer down to fight the COVID spread. The malls there are adapting.

C[...] Tactics Subscribers Read More...