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Amenities, Customer Service
The hangout has been a long time in the making and will serve as a focal point for visitors of all ages.
The tree has often been used as a symbol of life, strength, and growth, so its place as a grounding force at the heart of Fox Valley Mall's common area is opportune in these uncertain times. This week, the Illinois (USA) property's team is givi[...]
Amenities, Food & Beverage
Centropolis makes more room for shoppers who are ready to dine out again.
Weather isn't the only thing that threatens to put a damper on outdoor leisure this COVID-19 summer. Line-ups everywhere also have even the most resilient of consumers thinking twice about dining out, so Centropolis (Laval, Canada) has made a f[...]
Customer Service, Food & Beverage, Sales Promotions & More
Consumers are staying in for meals more since the start of the COVID-19 pandemic, but some might still rather have someone else cook for them.
The pairing of bits and bytes isn't entirely new in the world of food retailing, but COVID-19 has sped up advancements in online F&B services. While customers have been ordering cheap eats for delivery via phone and on the Web for some time, th[...]
Customer Service, Fundraisers
Westfield’s no-touch mask and tool kit does more than keep shoppers safe.
You know a product will be around for a while once brands start to personalize it for their own customers. We saw that with sustainability-related items such as reusable coffee mugs, shopping bags, and water bottles. Now, with COVID-19 likely t[...]
Customer Service, Food & Beverage
Pandemic-mindful placemaking: There’s a food service for that at Selfridges.
Food seems to be the most direct way to shoppers' hearts these days and the logical retail category on which to focus marketing efforts to rebuild traffic and revive that "third place." Selfridges (London, UK) has a strategy for that. While mos[...]
Customer Service
The developer’s Luton center is giving parents a hand in keeping their children committed to learning.
Summer is around the corner in the UK, but school isn't quite out yet. For parents who are running out of ideas on how to keep their children motivated to do homework while classes are held from a distance, The Mall in Luton created downloadabl[...]
Christophe Gernigon might have just saved the restaurant dining room.
Last week, we told you about an American inn that decided to use poshly styled mannequins to fill half its restaurant dining room to abide social distancing rules. If your center's eateries would rather stick to humans but still wish to strive [...]
Apps, Customer Service, Technology Lab
This Canadian provider’s “phygital” retail app helps operators tell browsers and shoppers apart.
Line-ups are safe, orderly, and the most obvious way to control the flow of traffic in and out of stores and commercial centers. There's just one problem: Shoppers don't like them.
The folks at Canada's Booxi believe there's a better way to [...]
Customer Service, Mall Websites, Technology Lab
The Aussie commercial developer launched an online marketplace for centers in New South Wales, Queensland, and Victoria.
Whether they're trying their hand at baking or need a refill on fresh java beans for their daily home-office break, shoppers can still rely on their local Mirvac Retail (Mirvac) center traders to take care of them. The developer's promise comes[...]
Customer Service, Food & Beverage, Services
Wembley Park Market has a new service that encourages shoppers to help sustain independent businesses close to home.
A year after opening its doors north-west of London (UK), Wembley Park Market had to rethink its business model and figure out a way to continue to support local independent traders and merchants. The brainstorming led to the only logical place[...]
