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Technology Lab

Destination Changi: A Layover Worth Your Time

Technology Lab, Technology News

Singapore airport entertains visitors as they wait for their flights.
If you're a traveler, waiting is part of your routine—at check-in, security screening, the gate, and baggage retrieval. It can get tedious after a while but the Changi Airport Group (CAG) has vowed to deliver a better customer experience throu[...] Read More...

Shoppers, Meet Your Queen

Technology Lab, Technology News

Developer-backed idea challenge leads to new virtual assistant service.
Royalty has its privileges and that includes access to the best in just about everything—fashion, food, and front-row seats at sold-out performances. One little queen is happily sharing her insider tips with her Aussie peeps. She's virtual, mi[...] Tactics Subscribers Read More...

The Signs That Bind

Technology Lab, Technology News

A U.S. developer strives to deliver a more interactive experience, right down to its signage.
Keeping up with new advertising technology, let alone retail competitors, isn't getting any easier. An American developer is about to get a better (and firmer) handle on things by giving several of its flagship centers a joint digital boost. [...] Tactics Subscribers Read More...

Meal Time in the Fast Lane

Technology Lab, Technology News

The way consumers get their food to go is about to change.
If you haven't changed your grab-and-go food habits yet, you will soon. In a bid to stay relevant in a challenging industry, convenience stores and casual eateries have adjusted their merchandise mixes and menus to fit consumers' health-consciou[...] Tactics Subscribers Read More...

Go Ahead, Take a Digital Seat

Technology Lab, Technology News

Street furniture and signage to get a digital makeover Down Under.
You're on a busy city street, weary from running errands, and need a moment to catch your breath, re-orient yourself, maybe check your e-mail or social pages without breaking the mobile roaming bank. Where do you go? In one Australian city, the [...] Tactics Subscribers Read More...

Buy Now, Pay Later at Melbourne Central

Technology Lab, Technology News

Aussie mall debuts new service at select retailers during Shop The City event.
It isn't every day that a retailer will let you walk out the door with a bag full of merchandise and allow you to pay for it later. The Afterpay service was just one of the privileges that Melboune Central customers enjoyed this past November 30[...] Tactics Subscribers Read More...

Malls Sign On to Take Online Shopping Returns

Technology Lab, Technology News

Developers could increase their numbers by giving pure play retailers physical space.
If buying goods on the Web is convenient, the same can't always be said of returning unwanted merchandise to online retailers. Lucky for consumers, some shopping centers are willing to help out with brick-and-mortar service points. After a su[...] Tactics Subscribers Read More...

Would Your Mall Hire a Humanoid?

Technology Lab, Technology News

Robots are entering the retail and tourism fields as potential customer service agents.
A new workforce has entered the California scene and is testing its abilities to assist shoppers and tourists at several points of contact. The pilot projects offer a glimpse of what could be the future of customer service in the not-so-distant [...] Tactics Subscribers Read More...

Tribeca VR Arcade Pops Up in NYC

Technology Lab, Technology News

Global media company brings immersive experience to Westfield World Trade Center.
This weekend will be the last chance for shoppers to cross the line between reality and fiction, and immerse themselves in dreamlike worlds at Westfield World Trade Center in New York City. From Friday to Sunday, between noon and 8pm, Tribeca En[...] Tactics Subscribers Read More...

Ivanhoé Cambridge Signs Digital Network Deal

Technology Lab, Technology News

Cineplex Digital Media to deploy display network in 21 shopping centers across Canada
A group of Ivanhoé Cambridge centers are about to get a major technology upgrade. The developer has called on Cineplex Digital Media (CDM) to install, maintain and operate  a network of digital displays in 21 of its properties across Canada. [...] Tactics Subscribers Read More...
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