How Do You Measure Return on Ad Spend?

Marketing Budgets, Marketing Research, Shopping Center Business, Technology Lab

X Agency’s Darwin Liu offers a rundown of common mistakes e-commerce marketers make.

Most e-commerce businesses rely heavily on advertising to draw customers to their websites and, in the case of retargeting, remind them of past visits or purchase intentions. When it comes to measuring ad spend, there are a handful of common pi[...] Tactics Subscribers Read More...

Up Next Is What’s Next in Fashion

Instagram, Social Media Campaigns, Technology Lab

PR veteran, Albert Ayal’s keen eye for innovative fashion is giving emerging designers a crucial boost.

Fashion lovers and specialist media editors are flocking to Up Next's Instagram page (@upnextdesigner) to feed their curiosity and stay ahead of style trends. Albert Ayal, a public relations expert with many years of experience under his belt, [...] Read More...

Personalization: The Ultimate Retail Luxury?

Entertainment, Loyalty Programs, Sales Promotions & More, Special Events

The Florida mall event that debuts today has FOMO marketing written all over it.

If you can't find the perfect outfit for that family reunion despite hunting through every fashion mall store, just have Karelle Levy of KRELwear measure you up and produce a custom creation on the spot. While you're at it, have her make a mini[...] Read More...

This Walking Club Is for Bookworms

Charity Partnerships, Community Relations, Community Room

Auburn Mall’s partnership with its local city library officially debuts next Monday.

Auburn Mall in Massachusetts, USA, is about to turn the West side of its property into a destination for local families with young children, thanks to a fresh public/private partnership. From a marketer's standpoint, the initiative is a way to [...] Tactics Subscribers Read More...

Music to London Commuters’ Ears

Customer Service, Entertainment, Services, Technology Lab

Digital content for people on the go doesn’t get more local than this.

Whether they'd rather pass their rush-hour-traffic time reading or listening to compelling content, The Commuter Club has something for Londoners. The UK organization curates a selection of playlists, podcasts, interviews, and articles that con[...] Tactics Subscribers Read More...

This VM Play Is All About Upcycling

Community Room, Design Studio, Sustainability, Visual Merchandising

Nespresso’s sustainability message to consumers: Doing (not just talking) is everything.

The contents of your mall's recycling bins could serve as raw materials for your next public art installation. What better way to communicate a commitment to sustainability while supporting local creatives? Both aspects are present in Nespresso[...] Tactics Subscribers Read More...

“Pedal, Prep & Go” Lifts Meyer Traffic

Amenities, Community Room, Customer Service, Sustainability

The Aussie mall takes the gym membership approach to on-site customer service.

Shoppers don't need to bother heading to Myer Centre Adelaide if what they're after is a sergeant-like spin-class instructor to whip them into shape. However, the Australian mall does offer a very commuter-friendly service that's much cheaper t[...] Tactics Subscribers Read More...

This Mall Recruits Like It Means It

Shopping Center Business, Special Events

Like entertainment and specialist retail services, mall staff recruitment could use a hybrid refresh.

There's something about mall jobs that makes hiring retail and property managers feel like they don't need to pitch to impress. They're wrong. Good employees who are enthusiastic about working the shop floor and serving customers are indispensa[...] Tactics Subscribers Read More...

#ForAllWatch: A Mall’s Inclusiveness Move

Customer Service, Language Assistance, Mall Websites, Special Needs, Technology Lab

This Brazilian property has removed a major barrier for its online visitors.

There is no question that curated still images and videos greatly enhance the shopper experience on retail websites and social media pages—if you can see and hear them. The thing is, not everyone can, so Shopping Boulevard (Rio de Janeiro, Br[...] Tactics Subscribers Read More...

SLC Mall Pushes On-site Lunch Sales

Food & Beverage, Gift Cards, Sales Promotions & More, Seasonal Giveaways

There were no Michael Scotts wanted in this mall’s social contest.

A free lunch? That was recently a possibility for workers who shopped at The Gateway (Salt Lake City, USA) last month. They had to put their thinking caps on, though, for a chance at winning a prize in the center's "Back to the Office" social m[...] Tactics Subscribers Read More...