Kids Get Their Own Mini Food Court Here

Enhancing the mall experience for the youngest of visitors was worked into this visual merchandising plan.

For better or worse, children are often the key to opening up shopping parents' purses. The happier and more comfortable they are in a retail environment, the higher a family-oriented mall's productivity will be. That has produced a whole new wa[...] Tactics Subscribers Read More...

Do You Offer Heli-drops to Your Mall’s VIPs?

Customer Service, Services

Westfield raises the bar in the luxury retail arena.

Westfield calls it the ultimate VIP journey: A chance to skip the traffic and board a helicopter to head to the mall. The developer is offering the luxury service at two of its California properties—Century City in Los Angeles and UTC in San D[...] Read More...

Santa Has Moles? Blame Myer

Sales Promotions, Sales Promotions & More

A custom app powers the Aussie department store’s Naughty or Nice baubles.

Aussie children will likely be particularly good this month and make up for any prior bad behavior because the Myer department store is turning parents into Santa's moles. The Clemenger BBDO Melbourne agency created custom baubles that turn r[...] Read More...

We Bare Bears’ Big Mall Takeover

Apps, Technology Lab

Frasers Property Singapore is betting on gaming to foster shopper loyalty.

Forget Pokémon Go! This holiday season, Frasers Property Singapore wants shoppers to get hooked on its new Frasers Experience (FRx) app and it's devised a game to do it, with shoppers standing to win over S$250,000 (US$182,883) worth of prizes.[...] Tactics Subscribers Read More...

Marc O’Polo Mashes Categories with Strandcasino’

Design Studio, Visual Merchandising

You’ll get a gourmet meal at this beachside retail house, and the casual chic outfit to wear to dinner.

Some people come to Marc O'Polo Strandcasino' (Heringsdorf, Germany) to savor Michelin-starred chef, Tom Wickboldt's fine seafood dishes. Others visit for a very different type of daily catch: Scandinavian-inspired fashion. Cross-category mercha[...] Tactics Subscribers Read More...

Kids Explore Space at Greenstone

Entertainment, Special Events

The South African mall’s month-long exhibit shows the versatility of inflatable pop-up units.

In a sea of fashion, beauty, and foodie pop-ups, Greenstone Shopping Centre's latest education-focused installation stands out. Launched last weekend, the South African mall's inflatable Space Maze attracts families with zones that are designed [...] Tactics Subscribers Read More...

Howgate Receives Autism Award

Community Relations, Community Room

The UK center developed an entire program to make shopping easier for people on the autism spectrum.

The Howgate Shopping Centre (The Howgate – Falkirk, UK) reached a new CSR milestone, becoming the first mall in Scotland to be autism-friendly certified. It received the National Autistic Society Scotland's award in recognition of a series of [...] Tactics Subscribers Read More...

Home for the Holidays

Sales Promotions & More, Seasonal Giveaways

Metropolis at Metrotown and Global BC to offer shoppers the ultimate Christmas gift.

Talk about the ultimate gift: A chance to go home for the holidays. One family will get its prize reunion when Metropolis at Metrotown (Burnaby, Canada) wraps up its seasonal contest. The shopping center partnered with Global BC for this one, as[...] Tactics Subscribers Read More...

Retailtainment Port of Call

Entertainment, Special Events

This center anchors its marketing strategy in local culture by paying tribute to the past with 21st Century means.

Traditionalists are often pitted against innovators when it comes to developing a brand's story and visual signature. Justified as a search for authenticity, it's a marketing habit that could sell a retail destination short and actually inhibit [...] Tactics Subscribers Read More...

Podcast for the Haute Fashion Caste

Customer Service, Services

Bayview Village adds one more component to its “Hello, Gorgeous” marketing toolkit.

Bayview Village (BV - Toronto, Canada) has never been shy about its posh positioning. It was really only a matter of time before it debuted on the podcast circuit. After taking on the role of brand curator and ambassador of all things style and [...] Tactics Subscribers Read More...